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Our Returns Policy - Oak Dining Sets - If you have a problem we will resolve it promptly, guaranteed |
| We are a very fair and honest company so in the unlikely event that there is a genuine problem we are always more than reasonable and do what we can to resolve any issues. We pride ourselves in our great customer service. All our products are sourced from the highest sources so it is very rare to get issues with the quality of the oak dining tables and chairs that we offer. All of our oak furniture is covered by a full 12 month guarantee against any faults that are not caused as a result of normal day to day use. | |||||||||
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The statement below is our 'official' returns policy and after more than 2 years of trading on the internet I can count on one hand the number of times that we have had to refer to it. |
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| Our returns policy is 'We offer a no quibble 7 day return service which is subject to the item being returned at the buyers expense and the item being unopened and in perfect condition. Faulty items or items that does not meet the items description will be offered a refund or provided with a replacement item within 30 days of us being notified. We unconditionally reserve the right not to refund if the goods are not returned in a suitable condition. Please allow 30 days to process refunds' We may charge a 10% re stocking fee depending on the condition of the packaging of the returned item. | |||||||||
| What do I do if there is a problem with my furniture? | |||||||||
| If an item is delivered and you suspect that the item may have been damaged during delivery that you mark the delivery note as such so that we have a claim against the carrier which helps to speed up a replacement item if needed. Please Email Us within 24hrs of delivery with details of any issues that you have so that we can respond to your issue promptly, often within a few hours. In the unlikely event of any damage to your furniture please try and email us photo's and we will take care of the rest. An email is much more effective than a phone call as we can track your problem much more effectively and work towards getting it resolved quicker as our phone lines are often busy at peak times but our emails are monitored hourly. Problems are a rarity but on the odd occasion that they happen we pride ourselves in our professional and speedy response to getting them resolved. | |||||||||
| Your oak furniture should last a lifetime if you follow some Simple Furniture Care Tips | |||||||||
| If you would require further information and pricing on any of the items listed on this page please email sales@oakdiningsets.co.uk or telephone 07702 852564 (7 days) / 01889 560999. Download a Dining Table Price List | |||||||||
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Nervous about buying online? Scared you may get ripped off? Concerned of the quality of what you will get sent? Unsure of the customer service you will get should there be an issue with your furniture? We understand these concerns when making a big purchase which is why we encourage customer to leave honest feedback as shown below. We pride ourselves on our great feedback and recommendations so we show it off. Our competitors only show the best ones, we show them all. |
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| Click on any of the dining set images below to view further images, prices or to order | |||||||||
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We pride ourselves on our unbeatable returns policy and after sales service. Just view our Feedback to see that our customers are very happy with our service. |
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