OakDiningSets Return Policy | Problem With Your Order? We will Fix It

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Our Returns Policy - Oak Dining Sets - If you have a problem we will resolve it promptly, guaranteed

We are a very fair and honest company so in the unlikely event that there is a genuine problem we are always more than reasonable and do what we can to resolve any issues. We pride ourselves in our great customer service. All our products are sourced from the highest sources so it is very rare to get issues with the quality of the oak dining tables and chairs that we offer. All of our oak furniture is covered by a full 12 month guarantee against any faults that are not caused as a result of normal day to day use.

The statement below is our 'official' returns policy.

Our returns policy is 'We offer a no quibble 7 day return service which is subject to the item being returned to us at the buyers expense and in perfect condition in the original packaging that is fit for resale. Faulty items or items that do not meet the items description will be offered a replacement item at our expense within 30 days of us being notified. We unconditionally reserve the right not to refund if the goods are not returned to us in a suitable condition and in the original packaging. Please allow up to 30 days for us to process refunds' We may charge a 10% re stocking fee depending on the condition of the packaging of the returned item. This returns policy does not apply to Clearance Sale Items which are sold as seen.

What do I do if there is a problem with my furniture?

If an item is delivered and you suspect that the item may have been damaged during delivery that you mark the delivery note as such so that we have a claim against the carrier which helps to speed up a replacement item if needed. Please Email Us within 24hrs of delivery with details of any issues that you have so that we can respond to your issue promptly, often within a few hours. In the unlikely event of any damage to your furniture please email us photo's and we will take care of the rest. We may struggle to process any damage claims without digital photo's so please attach images of any damage claims with an email detailing the problems. An email is much more effective than a phone call as we can track your problem much more effectively and work towards getting it resolved quicker as our phone lines are often busy at peak times but our emails are monitored hourly. Problems are a rarity but on the odd occasion that they happen we pride ourselves in our professional and speedy response to getting them resolved.

Your oak furniture should last a lifetime if you follow some Simple Furniture Care Tips

If you would require further information and pricing on any of the items listed on this page please email sales@oakdiningsets.co.uk or telephone 01889 560787

Nervous about buying online? Scared you may get ripped off? Concerned of the quality of what you will get sent? Unsure of the customer service you will get should there be an issue with your furniture? We understand these concerns when making a big purchase which is why we encourage customer to leave honest feedback as shown below. We pride ourselves on our great feedback and recommendations so we show it off. Our competitors only show the best ones, we show them all.

View our full profile in the FreeIndex Furniture Directory directory.

Oak Dining Chairs, Prices from just £49 each

Small Dining Tables, Prices from just £149 for solid European oak tables

Large Dining Tables, Many large table designs available up to 4.2m in length to seat up to 20 people

Cross X Leg Dining Tables, 1.8m fixed, 1.8 - 2.3m extending and 2.4 - 2.9m extending available.

We pride ourselves on our unbeatable returns policy and after sales service. Just view our Feedback to see that our customers are very happy with our service.

Our Returns Policy - Oak Dining Sets - If you have a problem we will resolve it promptly, guaranteed